Increase in Complaints and Risks

Kerala authorities have observed a growing number of complaints against hotels and restaurants related to hygiene lapses, adulteration, and foodborne illnesses. Officials note that some incidents escalate due to tensions or confrontations, especially during busy tourist seasons or festivals. They caution consumers not to take matters into their own hands and stress that legal channels exist to resolve grievances safely and effectively.

Report Through Official Channels

Consumers should report issues such as poor food quality, wrong pricing, or expired items online via the Consumer Disputes Redressal Commission at https://e-jagriti.gov.in or in person, along with supporting documents and bills. Food inspectors investigate food poisoning cases, while District Food Safety Departments handle quality-related complaints. Consumers should keep bills as proof and report unsafe or expired food promptly. A toll-free helpline (1800 425 1125) provides guidance and assistance.

Authorities Ensure Hygiene and Safety

Kerala’s local health departments accept complaints regarding hotel hygiene, safe drinking water, and proper wastewater disposal. Authorities conduct regular inspections, including surprise visits, lab testing, and checks for compliance with food safety regulations under the Food Safety and Standards Act, 2006. Hotels and restaurants found violating standards may face fines, license suspension, or other penalties.

Protect Yourself While Dining Out

Consumers can reduce risks by checking hygiene ratings, verifying bills, avoiding unverified food outlets, and noting expiry dates or packaging tampering. These simple precautions, combined with reporting any issues, help maintain public health standards. Officials emphasise that using legal and regulatory channels ensures accountability, prevents escalation, and protects both consumers and hotel staff while maintaining trust in Kerala’s hospitality sector.

Source: Manoramaonline