Key Update

A widely circulated social media post has raised serious food safety concerns about a KFC Outlet in HSR Layout, Bengaluru. The post, shared on X (formerly Twitter) by Karnataka Portfolio, alleged that the outlet served rotten meat and operated under unsanitary conditions, prompting calls for stricter inspections.

Customer Receives Spoiled Burgers

According to the post, a customer ordered a Hot & Spicy Chicken Zinger Burger and immediately noticed a “rotten, unbearable smell.” The patty was slimy and inedible. When she requested a replacement, the second burger allegedly had the same foul odour. Staff reportedly dismissed her complaint, insisting the smell came from the sauce, and offered a vegetarian burger instead. The customer noted that she regularly orders the same burger at another branch without encountering such issues.

Other Patrons Affected

The post claimed other customers, including families with children, also received spoiled food. One patron who requested a fresh chicken patty reportedly got another that smelled rotten, raising further food safety concerns.

Kitchen Found in Unsanitary Condition

When customers tried to inspect the kitchen—advertised as open for viewing—staff initially refused access, citing late hours and the absence of a manager. Forced entry reportedly revealed dark, overused cooking oil, contaminated breading water, mouldy cold storage containers, stained floors, and filthy basement conditions, highlighting severe hygiene lapses.

The post stated that staff locked the kitchen for 30 minutes after police arrived, while continuing to dispatch delivery orders. The outlet manager allegedly admitted he would not serve the food to his own family but insisted it met brand standards.

Public Outrage and KFC Response

Social media users called for immediate food safety inspections and strict action against the outlet. KFC responded by labelling the post as misinformation, reaffirming its commitment to food safety. The company stated that it sources high-quality chicken from reputable suppliers and follows strict hygiene protocols. KFC also invited customers to request kitchen tours to see the standards firsthand.

Source: NDTV