Overview

A viral video has sparked fresh outrage over quick commerce quality after a Pune travel blogger received rotten, blackened eggs from Blinkit. Travel blogger Chow Sureng Rajkonwar ordered a tray of eggs that looked normal on the surface but smelled foul. When he cracked them open, every egg was spoiled—one even oozed black liquid on camera. “If I had just boiled these, I wouldn’t have known,” Rajkonwar said in the video, which has gathered over 26,500 views and thousands of comments.

Blinkit, Zomato’s quick commerce arm, quickly apologised after Rajkonwar shared his experience. The company refunded his order and asked him to share his order ID via direct message for investigation. Blinkit stated, “Ensuring product quality is a top priority for us, and we take concerns like this very seriously.” However, Rajkonwar called the refund “damage control” and said the real problem lies in weak quality checks. He noted that many others face similar issues; at least 20% of commenters shared their own spoiled food experiences.

Netizens Demand Stricter Oversight and Return to Traditional Stores

The incident triggered widespread criticism online. Many users raised concerns about food safety on quick commerce platforms like Blinkit, Zepto, and Instamart. One user said, “It’s time to go back to our old ways.” Another added, “This is why quick commerce can’t beat our kirana and local stores.” Several users urged authorities to conduct surprise inspections of dark stores and impose heavy penalties on vendors who fail to meet safety standards. “Only then will things improve,” wrote one commenter. Some users admitted quitting quick commerce altogether. “They send expired products… I faced this multiple times and stopped using Blinkit,” said one. Others questioned people’s reliance on delivery services and stressed the importance of checking groceries personally.

Blogger Calls for Accountability and Stronger Quality Controls

Rajkonwar stressed that consumers rely on delivery services in emergencies with the expectation of safety and reliability. “We pay not just for speed but for safety and trust,” he said. He urged platforms like Blinkit to strengthen quality checks, especially for essentials like eggs. He also demanded accountability from third-party vendors, saying store managers and owners must ensure products meet basic standards. As Blinkit and other quick commerce companies rapidly expand, this incident highlights the urgent need for tighter regulations, improved vendor oversight, and stronger quality controls in a convenience-driven sector now facing serious scrutiny.

Source: Livemint