Significant Update

A viral video from Rajasthan has raised concerns about the quality of a frozen dessert sold by Kwality Wall’s. In the video circulating on the social media platform X, a woman shows a tub of the brand’s Fruit & Nut frozen dessert and claims that it contains oil at the bottom. In the clip, the woman says the dessert tastes unusual and oily after she eats the top layer. When she scoops deeper into the tub, she says she finds what appears to be oil inside the container. She expresses disappointment in the video and says she will avoid buying the product again. The packaging visible in the video shows an expiry date of June 15, 2026.

Users Highlight the Difference Between Ice Cream and Frozen Dessert

After the video went viral, several social media users pointed out that the product shown in the clip is labelled as a frozen dessert rather than ice cream. They explained that frozen desserts usually contain vegetable oils, such as palm oil, instead of milk fat used in traditional ice cream. Based on this difference in formulation, some users suggested that the oil-like appearance in the tub could be related to the ingredients used in the product.

Company Responds to Viral Video

Responding to the incident, Kwality Wall’s said it has started an investigation after receiving the complaint. In a statement, the company said it is examining all stages of the supply chain to identify any possible issues related to storage or handling. The company also noted that frozen desserts require a continuous cold chain from the manufacturing facility to retail outlets and finally to consumers’ home freezers. It added that temperature fluctuations, especially during the summer months, can affect frozen products if the cold chain is disrupted.

Investigation Underway

The company said it is reviewing storage and handling conditions across the distribution chain. It added that it continues to work with its partners to ensure strict adherence to temperature-controlled protocols until products reach consumers. The brand also stated that maintaining product quality and consumer trust remains a priority, and that it continues to invest in strengthening its frozen supply chain.

Source: NDTV