Key Update

The Indian Railway Catering and Tourism Corporation (IRCTC) has warned train passengers against ordering food through unauthorised websites and mobile apps. The warning highlights potential risks, including food safety violations, financial fraud, and data theft. The railway PSU has also intensified its crackdown on unauthorised e-catering platforms. It has advised passengers to order meals only through its official website, the Food on Track app or authorised partners.

Unlicensed Food Outlets Raise Food Safety Concerns

According to IRCTC, unauthorised platforms often source meals from unlicensed food outlets. These outlets may not comply with Food Safety and Standards Authority of India (FSSAI) regulations or prescribed hygiene standards. Some may operate in unhygienic conditions and employ untrained food handlers. Delivery personnel may also lack mandatory medical examinations. Such practices can compromise food quality, hygiene, and passenger safety. IRCTC has highlighted the risks associated with food prepared and delivered through these unverified channels. Passengers may have limited options to raise complaints or seek assistance if they encounter food safety issues.

Unverified Apps Put Passenger Data and Payments at Risk

IRCTC has also cautioned passengers about the financial and data security risks associated with unauthorised platforms. Sharing sensitive information through unverified websites and apps can expose passengers to phishing attacks, identity misuse and financial fraud. The information at risk includes Passenger Name Record (PNR) details, email addresses, mobile numbers, and payment credentials. These include debit and credit card details as well as UPI information. The corporation has warned passengers against sharing such details with unverified service providers.

IRCTC Urges Passengers to Use Official Food Ordering Channels

To avoid these risks, IRCTC has advised passengers to order food only through its authorised channels. These include the official IRCTC website, the Food on Track app and authorised e-catering partners. Using verified platforms helps passengers access food services from approved sources and provides a more reliable channel for addressing complaints. The advisory highlights the importance of checking the authenticity of food delivery services before placing orders during train journeys.

Source: The Indian Express